Returns Policy

We hope you love your purchase, but if you need to return an item, we're here to help.

Returns Process


If you're not completely satisfied with your purchase, you can return it to us within 14 days of receiving your order. To ensure a smooth return, please follow the guidelines below:

  • Items must be returned in their original, unused condition with all tags attached.
  • Please keep the original packaging where possible to ensure the item is protected during the return process.
  • Garment labels should not be removed unless the item is faulty or incorrectly supplied, in which case your statutory rights apply.

How to Return Your Items


To return your items, please use an insured and trackable service through your local postal provider. This ensures that your return reaches us safely and you have proof of postage.

Refunds and Exchanges


Once we receive your return, we will process it as either an exchange or store credit (excluding the original delivery cost and any additional fees incurred). Please note that we do not offer cash refunds.

International Returns


If you are returning items from outside the EU, please mark the package as "RETURNED GOODS" and declare a value of £0 to avoid customs fees.
Return Address:


LO STUDIOS

Unit 4
242 Romford Road

London
E7 9HZ